Returns and cancellation

This English version is a translation provided for your convenience. If there is any difference between the two, the Portuguese version prevails — switch to PT at the top of the page to read it.

1. Your right to cancel

Under Portuguese Decree-Law no. 24/2014 of 14 February, you have the right to cancel the contract within 14 days, without giving any reason and at no cost other than those set out below. The period ends 14 days after the day on which you, or a third party you have named other than the carrier, take physical possession of the goods. For an order with several pieces delivered separately, the period runs from the delivery of the last piece.

2. How to cancel

Tell us of your decision with a clear statement, by email to [ola@oseudominio.pt] or by letter to [MORADA DA SEDE]. You may use the model form at the end of this page, but you don’t have to. To meet the deadline, it is enough to send your message before the 14 days are up. We will confirm receipt by email.

3. Returning the pieces

You must send the pieces back, or hand them to whoever we tell you, without undue delay and no later than 14 days after telling us you are cancelling. [STATE WHO PAYS FOR THE RETURN.] Because of their nature, large pieces of furniture cannot be returned by normal post; in that case we will arrange a collection with you, at an estimated cost of €[AMOUNT] in mainland Portugal.

You are only liable for any loss in value of the pieces resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. Please return them in their original packaging whenever possible.

4. Refund

We will refund all payments received from you, including the cost of standard delivery, within 14 days of the date we are told of your decision. If you chose a delivery method more expensive than standard delivery, we do not refund the difference. The refund is made using the same payment method you used, at no cost to you. We may withhold the refund until we have received the pieces back or you have supplied proof of having sent them, whichever is earlier.

5. Exceptions

The right to cancel does not apply to pieces made to your specifications or clearly personalised — for example with measurements, wood or finish chosen specially for you. We always say before purchase when a piece falls into this category.

6. Faulty pieces

Cancelling does not affect the legal guarantee. If a piece does not conform to the contract, see the Guarantee section of the Terms and Conditions.

Model cancellation form

Only complete and return this form if you wish to cancel the contract.